Service calls

SC codes

243 named cards from SC101–SC998 (IM C, MP C, IM, Aficio). Subcodes still live in the FSM for that serial.

243 codes

SC101

B

Exposure lamp error

Scanner / opticsCommon

SC107

B

Scanner lamp regulator

Scanner / optics

SC120

B

Scanner home position error

Scanner / opticsCommon

SC121

B

Scanner home position error 2

Scanner / optics

SC122

B

Scanner home position error 3

Scanner / optics

SC123

B

Scanner home position error 4

Scanner / optics

SC124

B

Scanner motor encoder error

Scanner / optics

SC125

B

Scanner motor speed error 1

Scanner / optics

SC126

B

Scanner motor speed error 2

Scanner / optics

SC127

B

Scanner encoder direction error

Scanner / optics

SC128

B

Scanner motor start error

Scanner / optics

SC129

B

Scanner motor speed control error

Scanner / optics

SC130

B

SBU defective / scanner start abnormal

Scanner / optics

SC131

B

F-GATE asserted during shading

Scanner / optics

SC141

B

Black level correction error

Scanner / optics

SC142

B

White level detection error

Scanner / opticsCommon

SC143

B

SBU auto-adjust error

Scanner / optics

SC144

B

SBU connection error

Scanner / opticsCommon

SC150

B

Scanner ROM mismatch

Scanner / optics

SC165

B

Copy data / CIS video error

Scanner / optics

SC170

B

Scanner DA1 / video processing error

Scanner / optics

SC171

B

Scanner DA2 abnormal

Scanner / optics

SC173

B

Lamp regulator adjustment error

Scanner / optics

SC174

B

Scanner DA2 abnormal (repeat)

Scanner / optics

SC181

B

CIS lamp abnormal

Scanner / optics

SC183

B

CIS auto adjustment error

Scanner / optics

SC184

B

CIS transmission error

Scanner / optics

SC191

B

Barcode scanning error

Scanner / optics

SC192

B

SBU auto-adjust / barcode mismatch

Scanner / optics

SC193

B

Scanner image transfer error

Scanner / optics

SC194

B

SBU white level too low

Scanner / optics

SC195

B

DF-GATE assert error

ADF / ARDF

SC196

B

DF-GATE negate error

ADF / ARDF

SC197

B

DF-GATE error

ADF / ARDF

SC198

B

Memory / DF scanning error

Scanner / optics

SC199

B

DF scanning finish error

ADF / ARDF

SC201

B

Polygon motor error

Laser / writeCommon

SC202

B

Polygon motor timeout

Laser / writeCommon

SC220

B

Laser synchronization (SOS) error

Laser / writeCommon

SC221

B

Laser scan length / sync detection

Laser / write

SC230

B

FGATE error

Laser / write

SC240

A

LD error (laser diode)

Laser / write

SC260

B

LD home position / shutter

Laser / write

SC261

B

LD HP sensor not turning off

Laser / write

SC285

C

Line position adjustment error

Laser / writeCommon

SC300

B

Charge corona / charge bias (older)

PCU / developer

SC301

B

Charge leak (older)

PCU / developer

SC302

B

Charge roller current leak

PCU / developerCommon

SC303

B

Charge roller leak (alt color / older)

PCU / developer

SC305

B

Charge AC bias leak

PCU / developer

SC320

B

Polygonal mirror motor (older numbering)

Laser / write

SC322

B

Laser synchronization (older numbering)

Laser / write

SC324

A

LD drive current over

Laser / write

SC325

B

TD sensor adjustment error

PCU / developerCommon

SC327

B

TD sensor output error

PCU / developer

SC328

B

LD unit home position error 2

Laser / write

SC330

B

LD unit no initial setting

Laser / write

SC332

B

Toner supply motor error

PCU / developerCommon

SC336

B

Developer imperfect setting

PCU / developerCommon

SC343

B

Yellow developer sleeve motor lock

PCU / developer

SC344

B

Magenta developer sleeve motor lock

PCU / developer

SC345

B

Cyan developer sleeve motor lock

PCU / developer

SC350

B

ID sensor error

PCU / developerCommon

SC360

B

ID sensor pattern density error

PCU / developerCommon

SC361

B

ID sensor pattern error

PCU / developerCommon

SC362

B

TD sensor output lower limit

PCU / developer

SC364

B

HDD error (older numbering)

Controller / HDD

SC365

B

Image storage address error

Controller / HDD

SC366

B

HDD bad sector maximum (older)

Controller / HDD

SC370

B

Drum potential sensor error

PCU / developer

SC371

B

Yellow TD sensor detection error

PCU / developer

SC372

B

Cyan TD sensor detection error

PCU / developer

SC373

B

Magenta TD sensor detection error

PCU / developer

SC390

B

Process control / image density fail

PCU / developerCommon

SC392

B

TD sensor initial setting failed

PCU / developer

SC396

B

PCU communication / drum unit error

PCU / developerCommon

SC397

B

PCU EEPROM / life data error

PCU / developer

SC400

B

Transfer belt position abnormal

Transfer / HV

SC401

B

Transfer output abnormal

Transfer / HV

SC402

B

Transfer roller / belt leak

Transfer / HVCommon

SC403

B

Transfer belt position sensor

Transfer / HV

SC405

B

Transfer belt position abnormal

Transfer / HV

SC410

B

Remaining potential Vr detection error

Transfer / HV

SC411

B

Charge potential Vd adjustment error

Transfer / HV

SC412

B

Exposure potential Vpl adjustment error

Transfer / HV

SC414

B

Transfer / potential (high-end / Pro)

Transfer / HV

SC415

B

Transfer / potential (high-end / Pro)

Transfer / HV

SC420

B

ITB / PCU cleaning motor lock

Transfer / HV

SC430

B

Quenching lamp error

PCU / developer

SC440

B

Transfer / main motor (model-dependent)

Transfer / HVCommon

SC441

B

Development motor / transfer leak (model-dependent)

Transfer / HVCommon

SC442

B

Image transfer belt position / drive

Transfer / HV

SC457

B

ITB cleaning unit position

Transfer / HV

SC460

B

Thermistor 1 temperature error

Fusing

SC461

B

Thermistor 2 temperature error

Fusing

SC480

B

Transfer output abnormal

Transfer / HV

SC490

B

High-voltage power / bias leak

Transfer / HV

SC498

B

HVPS / bias error

Transfer / HV

SC500

B

Main / transport / fusing motor error

Paper pathCommon

SC501

B

Tray 1 lift motor

Paper pathCommon

SC502

B

Tray 2 lift motor

Paper pathCommon

SC503

B

Tray 3 lift motor

Paper path

SC504

B

Tray 4 lift motor

Paper path

SC505

B

LCC / LCT tray malfunction

Paper path

SC506

B

LCT / paper tray motor lock

Paper path

SC507

B

LCT feed / main motor lock

Paper path

SC508

B

Rear fence drive motor

Paper path

SC509

B

LCT right fence error

Paper path

SC510

B

LCT lower limit error

Paper path

SC511

B

LCC motor lock

Paper path

SC515

B

Tandem rear fence / left guide motor

Paper path

SC516

B

Tray 1 side guide motor

Paper path

SC520

B

Duplex jogger / tray error

Paper path

SC521

B

Duplex jogger error 2

Paper path

SC522

B

Duplex side-fence jogger HP

Paper path

SC524

B

Duplex end-fence jogger HP

Paper path

SC530

B

Bypass feed motor / fusing fan

Paper path

SC531

B

Fuser / duplex reversing motor

Paper pathCommon

SC535

B

Cooling / transport fan error

Paper path

SC541

A

Fusing thermistor open / low temperature

FusingCommon

SC542

A

Fusing temperature warm-up error

FusingCommon

SC543

A

Fusing overheat (software)

FusingCommon

SC544

A

Fusing overheat (hardware)

FusingCommon

SC545

A

Fusing lamp remains on

FusingCommon

SC546

B

Unstable fusing temperature

Fusing

SC547

A

Zero-cross / fusing temperature does not increase

FusingCommon

SC548

B

Fusing unit installation error

FusingCommon

SC549

A

Fusing thermopile / shield error

Fusing

SC550

B

Fusing web end

Fusing

SC551

A

Pressure roller thermistor open

Fusing

SC552

A

Pressure roller warm-up error

Fusing

SC553

A

Pressure roller overheat

Fusing

SC554

A

Pressure roller low temperature

Fusing

SC555

A

Pressure roller ready-temperature abnormal

Fusing

SC556

A

Fusing temperature control error

Fusing

SC557

A

Pressure temperature does not increase

Fusing

SC558

A

Zero-cross signal abnormal

Fusing

SC559

A

Consecutive fusing SC

FusingCommon

SC561

A

Fusing edge thermistor

Fusing

SC581

B

Fusing web end

Fusing

SC584

A

Fusing / IH inverter error

Fusing

SC590

B

Exhaust / fusing fan motor

FusingCommon

SC591

B

Toner supply motor error (alt)

PCU / developer

SC592

B

Toner bank motor error

PCU / developer

SC599

B

Exit tray / shift-tray motor lock

Paper path

SC600

B

Operation panel communication error

CommunicationsCommon

SC601

B

Engine–controller communication error

Communications

SC610

B

ADF communication error

CommunicationsCommon

SC620

B

Finisher communication error

CommunicationsCommon

SC621

B

ADF connection error

Communications

SC622

B

Paper feed motor

Paper pathCommon

SC623

B

LCT feed / main motor lock

Paper path

SC625

B

Bypass feed motor / fusing fan

Paper path

SC632

B

Key counter / accounting device

Communications

SC634

B

Key / card counter device error

Communications

SC635

B

LCT lower limit error

Paper path

SC636

B

BICU / paper-feed control communication

Communications

SC637

B

LCT right fence error

Paper path

SC640

B

Engine I/F error

Communications

SC650

B

Duplex motor

Paper pathCommon

SC651

B

Duplex jogger error 2

Paper path

SC652

B

Duplex side-fence jogger HP

Paper path

SC665

B

Serial communication error

Communications

SC669

A

EEPROM / NVRAM error

CommunicationsCommon

SC670

B

Engine–controller communication (engine side)

CommunicationsCommon

SC672

B

Controller–engine communication timeout

CommunicationsCommon

SC674

B

Remote service / CSS / ARMS modem error

Communications

SC681

B

Toner CRUM / ID chip error

Communications

SC682

B

TD sensor communication error

PCU / developer

SC687

B

HDD communication error

Communications

SC696

B

Finisher–engine communication

Communications

SC700

B

ADF original pick-up error

ADF / ARDFCommon

SC702

B

ADF feed motor lock

ADF / ARDFCommon

SC703

B

ADF transport motor lock

ADF / ARDF

SC704

B

ADF exit motor lock

ADF / ARDF

SC705

B

ADF bottom-plate motor

ADF / ARDF

SC706

B

ADF inverter / duplex original motor

ADF / ARDF

SC720

B

Punch unit error

FinisherCommon

SC721

B

Finisher transport / bin motor

Finisher

SC722

B

Finisher jogger motor

FinisherCommon

SC723

B

Finisher staple hammer / clincher

Finisher

SC724

B

Punch unit error

Finisher

SC725

B

Finisher feed motor

Finisher

SC726

B

Finisher exit motor

Finisher

SC727

B

Stapler rotation / drive error

FinisherCommon

SC728

B

Finisher stack height error

Finisher

SC729

B

Finisher shift motor

Finisher

SC730

B

Finisher stapler movement motor

Finisher

SC731

B

Booklet fold roller motor

Finisher

SC732

B

Booklet clamp / press motor

Finisher

SC733

B

Finisher lower tray lift motor

Finisher

SC734

B

Upper tray lift motor

Finisher

SC735

B

Finisher door / safety switch

Finisher

SC736

B

Finisher paddle motor

Finisher

SC737

B

Finisher knock roller

Finisher

SC738

B

Trim / booklet cutter error

Finisher

SC739

B

Finisher cooling fan

Finisher

SC740

B

Booklet finisher error

Finisher

SC741

B

Saddle-stitch area error

Finisher

SC760

B

ADF gate abnormal

ADF / ARDF

SC761

B

Booklet / saddle self-diag

Finisher

SC770

B

Display / editor abnormal

Controller / HDD

SC790

B

ADF communication error

ADF / ARDFCommon

SC800

B

Startup without video output end

Controller / HDD

SC804

B

Startup without video input end

Controller / HDD

SC816

B

Energy saver / controller comms

Controller / HDD

SC818

A

Watchdog / software malfunction

Controller / HDD

SC819

A

Watchdog / kernel mismatch

Controller / HDDCommon

SC820

A

Self-diagnostic error

Controller / HDD

SC821

A

Self-diagnostic error (extended)

Controller / HDD

SC823

B

Self-diagnostic error (extended)

Controller / HDD

SC826

A

NVRAM on controller defective

Controller / HDD

SC838

A

NVRAM data error

Controller / HDD

SC840

A

Controller ASIC / bus error

Controller / HDD

SC850

C

Network application error

Controller / HDD

SC851

B

Network I/F error

Controller / HDD

SC852

B

IEEE 1284 / parallel I/F (older)

Controller / HDD

SC853

B

HDD access error

Controller / HDDCommon

SC854

B

Bluetooth / optional I/F

Controller / HDD

SC855

B

Wireless LAN card error

Controller / HDD

SC856

B

USB host error

Controller / HDD

SC857

B

USB interface error

Controller / HDD

SC858

B

Gigabit ethernet error

Controller / HDD

SC860

B

HDD / SSD error

Controller / HDDCommon

SC861

B

SD card access error

Controller / HDD

SC863

B

Data overwrite / encryption error

Controller / HDD

SC864

A

TPM / security chip error

Controller / HDD

SC865

B

HDD bad sector limit

Controller / HDD

SC866

C

Log data error

Controller / HDD

SC867

B

Software load error

Controller / HDD

SC868

B

Incorrect data on SD card

Controller / HDD

SC869

B

File system error

Controller / HDD

SC870

B

Address book data abnormal

Controller / HDD

SC873

C

Email / SMTP application error

Controller / HDD

SC880

B

File format converter / optional app

Controller / HDD

SC899

B

Software / application error

Controller / HDD

SC900

C

Electrical total counter error

Controller / HDD

SC990

C

Software error

Controller / HDD

SC991

C

Software error (engine)

Controller / HDD

SC992

C

Software error (logged)

Controller / HDD

SC993

C

Engine software error

Controller / HDD

SC997

C

Application / SDK error

Controller / HDD

SC998

C

Application error

Controller / HDD