All codes
Service call
SC501
Tray 1 lift motor
BPaper pathCommon field call
Level B — stop, power-cycle may clear
First check
Pull the tray. Is the bottom plate down and staying down? Broken lift cables / arms are common on IM C.
What it means
Tray 1 (standard upper cassette) failed to lift to the feed position, or the lift sensor never made.
Likely causes
- Lift motor
- Lift sensor
- Broken lift arm / cable
- Overfilled tray
On-site steps
Parts to have on the truck
- Tray 1 lift motor
- Lift sensor
- Lift arm kit
Related codes
Confirm the subcode and part number in the FSM for this serial. Raicoh is a field companion, not a replacement for the book.