RaicohField service

On the call · Ricoh

Look up the SC. Fix the unit.

Independent field companion for Ricoh techs — SC codes, part install, and the office job (IP, scan to email, scan to folder). Confirm the serial in the FSM.

SP numbers

All SP numbers

Forgot the number? Tap the button — code on top, what it’s for underneath.

Working on

All models

IM C (current color A3)

IM C4510 / C5510 / C6010

Smart Operation Panel (SOP) 2.5 · GW+ controller

Install guide

Open setup

How to install the parts

Punch, finisher, paper bank — order of work, step by step.

At the customer office

IP, Ethernet, scan to email, scan to folder, then prove it.

Hot on the floor

SC101

B

Exposure lamp error

Scanner / opticsCommon

SC120

B

Scanner home position error

Scanner / opticsCommon

SC142

B

White level detection error

Scanner / opticsCommon

SC144

B

SBU connection error

Scanner / opticsCommon

SC201

B

Polygon motor error

Laser / writeCommon

SC202

B

Polygon motor timeout

Laser / writeCommon
Browse all codes

Start from a symptom

Won't warm up / fuser SC

Stays on SC541–559, or never reaches ready.

SC541 SC542 SC543 SC545 SC547 SC548 SC559 SC590

Blank or light copies

White pages, one color missing, or washed out.

SC360 SC325 SC336 SC220 SC240 SC410 SC411

Background / dirty copies

Gray veil, toner on the back, or color fog.

SC360 SC302 SC350 SC285

Lines, bands, or color shift

Streaks in process or scan direction, MUSIC fail.

SC285 SC360 SC202 SC220 SC142

Jams / lift errors

Tray won't lift, duplex, fuser wrap, ADF.

SC501 SC502 SC503 SC500 SC531 SC520 SC700 SC702

Dead panel or boot loop

SOP dark, splash forever, 672/819.

SC600 SC672 SC819 SC820 SC853 SC669

Finisher / stapler

Not docking, not jogging, crushed staples.

SC620 SC696 SC722 SC727 SC741

Scan / ADF

Lamp, home position, CIS, hinge cable.

SC101 SC120 SC144 SC181 SC610 SC700